At Joshua 19 Collection, we strive to provide fast and reliable shipping to ensure you receive your order in a timely manner. Please read the following guidelines to understand our shipping process:
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Order Processing Time: a. After placing your order, please allow 1-2 business days for order processing and verification. b. Our team will carefully prepare your items for shipment, including quality checks and packaging.
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Shipping Methods: a. Domestic Shipping (USA): We offer fast shipping within the USA, with an estimated delivery time of 5-7 business days. b. International Shipping: For international orders, please allow 5-10 business days for delivery. Customs processing times may vary and are beyond our control.
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Shipping Rates: a. Domestic Shipping (USA): We offer flat-rate shipping within the USA, which will be calculated and displayed during the checkout process. b. International Shipping: Shipping rates for international orders will vary based on the destination country and the weight of the package. The shipping cost will be calculated and displayed during the checkout process.
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Tracking Information: a. Once your order is shipped, we will provide you with a tracking number via email or SMS, depending on the contact information provided during the checkout process. b. You can track the progress of your shipment using the provided tracking number through our website or the respective shipping carrier's website.
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Customs and Duties: a. For international orders, please note that customs duties, taxes, and fees may apply, depending on your country's regulations. b. Any additional charges related to customs clearance are the responsibility of the customer. We recommend contacting your local customs office for more information.
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Shipping Address: a. Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses. b. If you need to make changes to your shipping address after placing the order, please contact our customer support team immediately. We will do our best to accommodate your request, but we cannot guarantee changes once the order is processed.
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Shipping Delays: a. While we strive to deliver your order within the estimated timeframes, please note that unforeseen circumstances and external factors may cause delays. These factors include but are not limited to weather conditions, customs processing, and shipping carrier delays. b. We will keep you informed of any significant delays and work with you to resolve any issues that may arise.
If you have any questions or need further assistance regarding our Shipping Policy, please contact our customer support team. We are here to ensure your shopping experience with Joshua 19 Collection is seamless and satisfactory.