At Joshua 19 Collection, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a 7-day refund policy, starting from the date of delivery. Please read the following guidelines to understand our refund process:
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Eligibility: a. To be eligible for a refund, the item(s) must be unused, unworn, and in the same condition as when you received them. b. The item(s) must be returned in their original packaging, including all tags, labels, and accessories.
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Return Procedure: a. To initiate a refund, please contact our customer support team within 7 days of receiving your order. You can reach us via email or through our contact page on the website. b. Please provide your order number, a description of the item(s) you wish to return, and the reason for the return. c. Our customer support team will guide you through the return process and provide you with a return authorization and instructions on how to send back the item(s).
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Return Shipping: a. The customer is responsible for the return shipping costs, unless the return is due to an error on our part or a defective product. b. We recommend using a trackable shipping method and retaining proof of postage, as we cannot be held responsible for lost or undelivered returns.
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Refund Process: a. Once we receive the returned item(s) and verify their eligibility, we will process the refund within 7 business days. b. The refund will be issued in the original form of payment used for the purchase. Please note that shipping fees, if applicable, are non-refundable. c. Depending on your payment provider, it may take additional time for the refund to be credited to your account.
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Non-Refundable Items: a. Personalized or custom-made items cannot be returned or refunded unless they are defective or damaged. b. Items that have been used, washed, altered, or are not in their original condition are not eligible for a refund.
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Exchange: a. If you wish to exchange an item for a different size or color, please contact our customer support team. We will guide you through the exchange process, subject to product availability.
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Damaged or Defective Items: a. In the unlikely event that you receive a damaged or defective item, please contact our customer support team immediately. b. We may request photographic evidence of the damage or defect to assess the issue and provide an appropriate solution, such as a replacement or refund.
Please note that this refund policy applies to online purchases made through our website. For purchases made through third-party retailers or other channels, their respective refund policies and procedures may apply.
If you have any questions or need further assistance regarding our refund policy, please do not hesitate to contact our customer support team at quality@joshua19collection.com. We are here to ensure your shopping experience with Joshua 19 Collection is enjoyable and satisfactory.